Terms & Conditions

Terms & Conditions

Please read these terms (“Terms of Service”, “Terms”) and conditions carefully before you start using this site. These terms and conditions govern your use of our website; by using velixbox.com (‘Website’), you accept these terms and conditions in full. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms whether or not you have a registered account. You can use the Service through one registered account.

If we have to contact you, we will do so by writing to you at the email address provided to us in your order. This e-mail communication and any attachments may contain confidential and privileged information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender by return e-mail and delete and/or destroy all copies of this communication and any attachments.


Registration: Username and password or email and password

To register means creating a new user account, that is a record in the database describing how you will prove your identity. In order to use and access the Service you will need to register. To register you will need to submit certain information and choose a User Name and a Password.


Obligations and restrictions

You agree to comply with all rules applicable to the use of the games and game keys purchased through the Service including but not limited to the applicable end user license agreements. Notwithstanding any other provision of these terms and conditions you agree and undertake not to:

Hack, attempt to hack, modify, adapt, merge, translate, decompile, disassemble, reverse engineer or create derivative works out of the Service or any part of them;

Remove, disable, modify, add to or tamper with any program code or data, copyright, trademark or other proprietary notices and legends contained on or in the Service;

Use your access to the Service, or information gathered from it, for the sending of unsolicited bulk email;

Make any public, business or commercial use of the Service or any part of them;

Provide hypertext links, URL Links, graphic links, hyperlinks or other direct connection for profit or gain to the Service without our (as appropriate) prior written permission;

Delete or obscure any copyright or other proprietary notice on the Service.



The Company provides and maintains the Service for personal entertainment on an “as is” basis and is liable only to provide its services with reasonable skill and care.


External Sites have not been verified or reviewed by us and all use and access of External Sites is made at your own risk. “External Sites” means third party web sites and online services to which the Service link. The Company gives no other warranty in connection with the Service and to the maximum extent permitted by law, the Company excludes liability for:

Any loss or damage of any kind howsoever arising, including any direct, indirect, special, punitive or consequential loss whether or not such arises out of any problem which We have been made aware of;

the accuracy, currency or validity of information and material contained within any Communications or the Service;

any interruptions to or delays in updating the Service;

any incorrect or inaccurate information on the Service;

The infringement by any person of any copyright or other intellectual property rights of any third party through any Communication or use of the

We do not warrant that the operation of the Service will be uninterrupted or error free.


We will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen contingency beyond the reasonable control of such party including Internet outages, communications outages, fire, flood, war or act of God.


Except as provided above there are no other warranties, conditions or other terms and conditions, express or implied, statutory or otherwise, and all such terms and conditions are hereby excluded to the maximum extent permitted by law.


You further agree that in any activity you undertake during or in relation to the Website you will not in any way conduct yourself in a manner which is unlawful or which gives rise to civil or criminal liability or which might call us or the Website into disrepute.

We reserve the right to take action against all of your accounts for any single or multiple violations.



Without limiting to any other rights it may have We may remove, restrict, cancel or suspend access to and use of the Service and any part of it, if We consider (in sole discretion) that you have breached of any of these terms and conditions or if it is reasonable to do so.


Price and Payment

The Company reserves the right to accept or refuse any payment made in any form.

If you do not hold an account in the relevant currency you should pay by debit or credit card (or any other method that the Company may introduce from time to time) and your card company should exchange the amount charged to the currency of your country at the current rate.

– You are not to be charged for any Orders that are not authorised.

– All offers are subject to availability while stocks last. Offers may be withdrawn without notice for reasonable cause.

– All transactions details will be secured with SSL protocol. Using SSL helps to encrypt the information so that the card details and all other sensitive data is protected.



Please allow 3 – 7 working days from dispatch for orders by standard delivery.

Further information about our delivery areas, delivery charges and estimated delivery times is set in Our Delivery Help pages.

Subject to availability, We will use reasonable endeavours to deliver the products you have ordered as soon as possible after you place your order, any in any event within 30 days. You shall be given an estimated time for delivery at the time your order is placed.

Orders for in stock, non pre-release products placed before 1pm are usually dispatched same day. Orders for in stock, non pre-release products placed after 1pm are usually dispatched the next working day. Orders with Express Delivery for stock, non pre-release products placed Monday to Thursday before 1pm are usually delivered the next working day. Orders with Express Delivery for stock, non pre-release products placed on Friday before 1pm will usually be delivered on Monday, unless it is a UK Bank Holiday.



Digital Goods
The Site provides licence keys (‘the Key’) used with game distribution service like Xbox Live. The client purchases the Key that is sent to his email after payment is confirmed.

Due to the nature of the Key, it can be refunded if download of the game has not started or the desired game does not work as stated. In that case, we expect the client to contact our support team for a refund.

Physical Goods
You have to inform Us that you want to get a refund within 14 days of receiving your goods that you want to cancel. You will have another 14 days to return the goods once you’ve told us. Please write us at  

You will be refunded within 14 days after we receive your goods. Your money will be credited to the same bank account you made a purchase from.

Other refund possibilities:

If the goods are not available for delivery within 30 days of being ordered you are entitled to cancel your order and receive a full refund of any monies paid.

If the product you have purchased is out of stock and it will not be available within the next 48 hours.

If there is an error with your item and there is no replacement

Refunds will NOT be issued based on the non-compliance with the minimum requirements to run the game on your computer, for lack of satisfaction during the game, failure to read the description or terms specified for the game.


Fraud & Limitations

The Company reserves the right to use any anti-fraud means he sees needed. If a fraud is detected, the Company reserves the right to forward any information regarding the order or the customer making it to the relevant authorities. The account in question will be immediately disabled and prevented of making any further transactions.

New customers on the site are limited with the following restrictions:


Please note: Use of false account details void all terms a customer has on the site. Such cases also lead to account investigation and order delays.



So far as the law permits, we disclaim all representations, terms, conditions and warranties (including those relating to satisfactory quality, merchantability, fitness for a particular purpose, title, non-infringement and freedom from computer viruses) relating to products provided to you by the Company. So far as the law permits, we will not have any liability to you (whether or not caused by negligence) relating to products provided to you by us for any indirect, special, incidental or consequential damages. This includes loss of data, loss of income or profit, loss of goodwill, damage to reputation, damage to computer software and other computer or storage systems.


For customer service inquiries or disputes, You may contact us by email at  .


Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.